Please read carefully
Terms and conditions for tailor made items
We understand that it is a very important issue to order a dress for your special occasion and our cancellation policy has been formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be re-used. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications. If you have any doubts on how to fill in the size form, please do not hesitate to contact us by phone or email.
Terms and conditions for ready to wear items
Replacement or Refund
Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the items to make sure it is in accordance with your order specifications.
If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You will be responsible for all return shipping costs.
Defective, Damaged or Miss-shipped Items
You are qualified to get a full refund if your items are defective, damaged or miss-shipped. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
Customers have the right to return items within 14 days without any reason. However, we would like to draw your attention on the following:
Please note: we reserve the right not to process the refund if the items are returned in unacceptable condition
All Credit Card payments will only be refunded to the original Credit Card.